Privacy Policy

Welcome to StarBalkans. Your privacy matters to us. This Privacy Policy explains how StarBalkans collects, uses, stores, and protects the personal data of our users when you use our website, applications, and services.

By using StarBalkans services, you accept the practices described in this Privacy Policy.

1. Data we collect

Depending on how you use StarBalkans, we may collect the following information:

• First and last name;
• Email address;
• Phone number, where necessary;
• Account data and profile information;
• Information you send through forms, messages, or communications with us;
• IP address;
• Device type, operating system, and browser;
• Information about how you use our website and services;
• Cookies and similar technologies.

We aim to collect only the data that is necessary to provide and improve our services.

2. How we use your data

Personal data may be used to:

• Create and manage your account;
• Provide and administer StarBalkans services;
• Process and respond to your requests;
• Improve our website, applications, and services;
• Personalise the user experience;
• Detect and prevent fraud, abuse, and unauthorised activity;
• Ensure platform security;
• Communicate with you about services, changes, notices, or updates;
• Send marketing communications only where we have the necessary legal basis or your consent, where required.

3. Legal basis for processing

Where applicable, we process personal data on one or more of the following grounds:

• Performance of a contract or provision of a service you have requested;
• Compliance with legal obligations;
• Our legitimate interests, provided these do not override your rights and freedoms;
• Your consent, where required by law.

You may withdraw your consent at any time where processing is based on consent.

4. Cookies

StarBalkans may use cookies and similar technologies to operate properly, save your preferences, analyse platform usage, and, where applicable, personalise content or advertising.

You can control or disable cookies through your browser settings. However, disabling some cookies may affect website functionality.

5. Sharing data with third parties

StarBalkans does not sell your personal data.

In certain cases, data may be shared with trusted service providers that help us operate the platform, such as:

• Hosting and technology infrastructure providers;
• Email and communication service providers;
• Payment providers, where paid services are offered;
• Analytics and statistics providers;
• Security and fraud prevention providers.

These providers may process data only to the extent necessary to deliver the relevant services and in accordance with contractual and legal obligations.

We may also disclose personal data when required by law, a competent authority, or valid legal process.

6. International data transfers

If we use service providers that process data outside your country, international data transfers may occur.

In such cases, StarBalkans will take appropriate measures required by applicable law to protect personal data.

7. Data security

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or destruction.

However, no electronic system, website, or internet transmission can be guaranteed to be completely secure.

8. How long we keep data

We retain personal data only for as long as necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of data and the purpose of processing.

9. Your rights

Depending on applicable law, you may have the right to:

• Request access to your personal data;
• Request correction of inaccurate data;
• Request deletion of your data;
• Request restriction of processing;
• Object to processing in certain circumstances;
• Request data portability;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with the competent data protection authority.

To exercise your rights, contact us using the contact details published on the StarBalkans website.

10. Children's privacy

Our services are not directly aimed at children who do not meet the minimum age permitted by applicable law.

If you believe a child has provided us with personal data without the necessary authorisation, please contact us so we can take appropriate action.

11. Links to other websites

The StarBalkans website may contain links to third-party websites or services.

StarBalkans is not responsible for the privacy practices, content, or security of those websites. We recommend reading their privacy policies before providing personal data.

12. Changes to this Privacy Policy

StarBalkans may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

The updated version will be published on this page and the update date will be changed accordingly.

13. Contact us

If you have questions, requests, or concerns about this Privacy Policy or how we process your personal data, you can contact us through StarBalkans official communication channels:

StarBalkans
Email: info@starbalkans.org
Website: www.starbalkans.org
Address: Rruga Karl Gega, train station, floor 0, Tirana, Albania